Who to Notify After a Death
You may need to notify businesses and organisations about the death of your loved one. This may include:
- Employers
- Government departments, such as HMRC, DWP, DVLA, Passport Office and the local council
- Bank, credit card and mortgage lenders
- Insurance providers
- Utility companies, such as gas, water, electricity
- TV and media service providers, such as
- Internet/broadband
- Mobile phone contract providers
- Memberships and subscriptions
- The person’s landlord (if they were a tenant)
- Royal Mail
This a voluntary, free to use service which allows you to inform central and local government departments that your loved one has died. The registrar will record some basic information into the Tell Us Once system and issue a letter with a reference no. The service can be accessed by phone or online. The up-to-date tel. no and website address to use will be detailed on the letter when it’s issued by the registrar.
To use Tell Us Once, you need the reference number issued by the registrar, and the following information about your loved one:
- date of birth.
- details of any benefits or services they were receiving.
- their death certificate.
- their driving licence or driving licence number (not necessary, but without it, the DVLA will not be notified).
- their passport or passport number and town or country of birth (not necessary, but without it, HM Passport Office will not be notified).
You may also be asked for the contact details for:
- their next of kin.
- a surviving husband, wife or civil partner.
- the person dealing with their estate.
You must obtain the permission of the persons listed above if you are going to provide information about them.
Life Ledger is a free online notification service, for families to inform UK companies such as banks/building societies, insurers, gas, water, electric, telephone/media providers etc, of the death of their loved one.
Completing this administration from one central point, aims to make the process simpler and less stressful for families.
A copy of the death certificate or interim death certificate needs to be uploaded to your Life Ledger account.
You will also need the names of the business and organisations, and associated account/membership numbers available, in order to close, freeze or transfer accounts/memberships.
Our Funeral Director will talk to you about this service during the funeral arrangement.
If you would like to use Life Ledger, we will arrange for an email to be sent to you, that will contain details for you to create a personal account with them.
Life Ledger also offer the option of ‘registering a life’.
This end-of-life planning could be for yourself or for someone else, to bring account information into one place.
Then, upon yours or their death, the account can be transferred into a registered death, and the notifications sent out.
The aim of this service is to lessen the administrative burden and allow more time to grieve.
For further information about Life Ledger, please see their website
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“Very professional and caring service. We were supported throughout the whole process at a time of feeling such loss. Would highly recommend.”